Welcome to Bob & Logistic! These Terms & Conditions govern your use of our taxi booking website and mobile application (“Platform”). By accessing or using our services, you agree to these terms. Please read them carefully.

1. Use of Services

• You must be at least 18 years old to use our services.
• You agree to provide accurate information during registration and bookings.
• The service is limited to booking rides and related features offered on our platform.

2. Booking & Rides

• All bookings are subject to driver availability.
• Fares are calculated based on distance, time, and applicable charges.
• You must ensure correct pickup and drop-off details are entered.
• Cancellations may be subject to fees as per our cancellation policy.

3. Payments

• Payments can be made via credit/debit cards, digital wallets, or other approved methods.
• All transactions are processed securely through our payment partners.
• Any failed or fraudulent payments may result in suspension of your account.

4. Driver & Customer Responsibilities

• Drivers: Must hold a valid driving license, follow traffic laws, and maintain vehicle safety.
• Customers: Must behave respectfully with drivers, avoid property damage, and ensure lawful use of services.
• Misuse of the platform (harassment, fraud, illegal activities) may result in account termination.

5. Safety & Liability

• We verify drivers to maintain safety standards, but we are not liable for any direct or indirect damages, delays, or incidents that occur during rides.
• Customers are advised to check driver and vehicle details before starting a ride.
• Lost items during rides are the sole responsibility of the customer and driver.

6. Cancellations & Refunds

• Cancellation policies may vary based on timing and circumstances.
• Refunds, if applicable, will be processed as per our policy through the original payment method.

7. Account Termination

8. Limitation of Liability

9. Changes to Terms